Steps for Upgrading EUM v6 hosted in your tenant

EUM Upgrade from V6.x to V6.y will have the following steps, plus any other customizations that might have been planned for:

Azure AD Review

As you already have a working EUM V6, there is not much to review your Azure AD, however, we will still need to collect a few information before we could go ahead with the EUM Upgrade.

EUM Upgrade Session A

• This will be a 30 minutes to 1 hour screen sharing session
• You would need a Azure AD Global Admin access for this. The same account should have SharePoint Admin access
• The session will create
  • The required App Registrations in your Azure AD, and update the existing one
  • Grant required permissions to those App Registrations
  • Four EUM Groups (Azure AD Security Groups in your Azure AD) if not already present
    • EUM Administrator
    • EUM Managers
    • EUM Group Creator
    • Portal Content Author
  • Give the EUM Administrator and EUM Managers groups access to the EUM Config site
• Create Guest Accounts in your Azure AD, one for each of the EUM Support staff attending the EUM Upgrade Session, and make these members of the EUM Administrator Group
• Give the above mentioned Guest Accounts a Temporary Contributor Access to the EUM Resource Group.
• EUM will not be down at this point, and would function normally as the current version of EUM

EUM Upgrade Part B

• We would not need a session
• We will update the EUM Resource Group and all the EUM resources within (mainly App Services and Logic Apps)
• Update the EUM Config site
• EUM will be down during the EUM Upgrade Part B. Please notify the EUM Users about the EUM Downtime in advance